Hotel Reservationist

Recruiter:

IntelliStaff

Job Ref:

JHB003259/TG

Date posted:

Thursday, October 10, 2024

Location:

Stellenbosch, South Africa

Salary:

MR Monthly

SUMMARY:
About: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment.

Position Overview: Are you organized, customer-focused, and passionate about delivering top-notch service? Join a 5* Hotel as a Reservationist, where you’ll play a vital role in ensuring our guests have a seamless booking experience from start to finish.

POSITION INFO:
Key Responsibilities:

Answer and direct all incoming calls efficiently and professionally.
Assist guests with queries, reservations, and requests over the phone.
Coordinate with various hotel departments (housekeeping, room service, maintenance) to ensure guest requests are fulfilled in a timely manner.
Handle emergency calls and communicate effectively with relevant personnel.
Provide information about the hotel’s services, facilities, and local attractions.
Log and relay messages accurately to guests and hotel staff.
Maintain knowledge of room availability and booking statuses.
Ensure all phone communications follow the hotel's standards for etiquette and professionalism.

Requirements:

Excellent verbal communication and listening skills.
Previous experience in a customer service or switchboard role is preferred but not essential.
Ability to handle multiple phone lines and prioritize tasks in a busy environment.
Polite, patient, and service-oriented with a positive attitude.
Strong organizational skills and attention to detail.
Comfortable working with basic computer systems and switchboard software.
Ability to remain calm and efficient in emergency situations.

If you're passionate about hospitality and enjoy helping guests create memorable experiences, we'd love to hear from you!

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