Hotel Restaurant Manager

Recruiter:

Proactive Recruitment

Job Ref:

CPT000027/GP

Date posted:

Thursday, July 21, 2022

Location:

Franschhoek, South Africa

SUMMARY:
A luxury 5-star property in Franschhoek is looking for an experienced Restaurant Manager. Responsible for maintaining all standards, policies, and procedures relating to the restaurant and the room service. You will excel in this role if you are an efficient, solutions-driven individual, who enjoys fast-paced and constantly changing challenges, with a passion for the F&B industry. This ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant, and energetic individuals.

JOB DESCRIPTION:

DUTIES AND RESPONSIBILITIES

Ensure that the department is adequately staffed, being responsible for rosters and delegating staff duties – including coverage for holidays, sickness, and absenteeism.
Ensure all staff report for duty and that the teams maintain a professional and polished look by always adhering to the company dress code.
Ensure all new employees receive the correct induction into the department and are systemically trained, according to the service manual and that the training records are maintained in the correct manner.
A strong emphasis is placed on staff training and development, guest satisfaction, product quality and profitability.
Address guest needs, requests and complaints and escalate as needed.
Monitor guest feedback and update guest profiles with their preferences.
Ensure a positive and memorable personal experience for all guests.
Drive personalised service whilst demonstrating a sense of urgency, priority and dedication.
Notice and communicate opportunities to further improve quality and service standards.
Creates an environment that contributes to highly positive employee engagement and commitment to the job.
Report any defects, damages or maintenance issues whilst doing regular facility checks.
Maintain constant cleanliness of work areas, equipment, tools, crockery, and glassware.
Adhere to and enforce employee compliance with health, safety, and sanitation standards.
Facilitate and promote excellent daily communication between the restaurant and all other relevant departments within the Hotel and the company at large.
Maintain inventory and stock levels whilst minimising waste and preventing breakages.
Ensure daily briefings with detailed information on guest preferences and itineraries are done.
Maintain the agreed standards to promote and facilitate a good working environment within the department and maintain good working relationships with all other departments.
Ensure excellent daily communication between the restaurant and the kitchen.
Ensure regular guests are known and cared for accordingly.
Implement and practise good planning with the necessary equipment to enable smooth trouble-free service.
Ensure all operating equipment is handled carefully avoiding abuse and minimising breakage.
Ensure the Restaurant/pantry and all its content are always maintained in a clean state and in good repair.
Manage wages and staff costs and exercise strict control of overtime.
Report on financial performance, inventory, and personnel

EXPERIENCE AND SKILLS:

Minimum of 3-5 years experience in a similar position within a luxury Hotel
Extremely organised and detailed orientated
Excellent people management skills
Previous experience and in-depth knowledge of all processes relating to Food & Beverage
Good organisational and time management skills
H&S experience and certification advantageous

INHERENT REQUIREMENTS:

Matric Certificate
Valid driver’s license
Diploma in Catering / Hospitality Management advantageous
Full Covid-19 Vaccination is mandatory

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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