Hotel Switchboard Agent

SUMMARY:
About: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment.

Position Overview: Do you have excellent communication skills and a passion for delivering exceptional customer service? We are seeking a friendly and professional Hotel Switchboard Agent to be the first point of contact for our client’s guests and ensure smooth, efficient communication within our hotel.

POSITION INFO:
Key Responsibilities:

• Answer and direct all incoming calls efficiently and professionally.
• Assist guests with queries, reservations, and requests over the phone.
• Coordinate with various hotel departments (housekeeping, room service, maintenance) to ensure guest requests are fulfilled in a timely manner.
• Handle emergency calls and communicate effectively with relevant personnel.
• Provide information about the hotel’s services, facilities, and local attractions.
• Log and relay messages accurately to guests and hotel staff.
• Maintain knowledge of room availability and booking statuses.
• Ensure all phone communications follow the hotel's standards for etiquette and professionalism.

• Excellent verbal communication and listening skills.
• Previous experience in a customer service or switchboard role is preferred but not essential.
• Ability to handle multiple phone lines and prioritize tasks in a busy environment.
• Polite, patient, and service-oriented with a positive attitude.
• Strong organizational skills and attention to detail.
• Comfortable working with basic computer systems and switchboard software.
• Ability to remain calm and efficient in emergency situations.