SUMMARY:
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POSITION INFO:
10 2nd Avenue Houghton Estate is a Luxury Boutique Hotel in Houghton Estate, Johannesburg, centrally located near business hubs. It offers luxury accommodation, gourmet cuisine, state of the art conferencing and warm South African hospitality in lush, landscaped gardens.
10 2nd Avenue Houghton Estate falls within Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. The vision is to co-create memorable travel experiences which connect people for a brighter future. Together our mission is to deliver dynamic and exceptional hospitality solutions in Africa that connect local and global travelers to our communities in a sustainable and relevant manner.
Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
10 2nd Avenue is synonymous with exceptional hospitality and unforgettable experiences. We are currently seeking enthusiastic and reliable individuals to join our team as Room attendants. If you take pride in maintaining cleanliness and enjoy flexible work schedules, we invite you to be a part of our dynamic hotel team.
Responsibilities:
Room Cleaning:
Clean and maintain guest rooms to the highest standards, including making beds, dusting, vacuuming, and replenishing amenities. Reporting and communicating of all maintenance related issues in the bedrooms to ensure we maintain a high standard of cleanliness and maintenance throughout the hotel.
Ensure timely turnover of rooms for arriving guests.
Public Areas:
Clean and maintain cleanliness in public areas such as lobbies, hallways, and recreational spaces.
Pay attention to detail to create a visually appealing and comfortable atmosphere for guests. Reporting and communicating of all maintenance related issues in the public and recreational areas to ensure we maintain a high standard of cleanliness and maintenance throughout the hotel.
Linen and Laundry:
Collect, sort, and move linens to the laundry facility. Assist in the laundering process and ensure the availability of clean and properly folded linens. Stock taking and safeguarding of linens to ensure that we minimise risk and loses.
Guest Requests:
Respond promptly to guest requests for additional amenities, room service, or special cleaning needs. Strive to exceed guest expectations and provide excellent customer service.
Collaboration:
Work closely with other rooms team members to ensure a seamless and efficient operation. Communicate effectively with Guest services staff and other departments to address guest needs.
Safety and Compliance:
Adhere to safety protocols and standards to maintain a safe working environment.
Follow established cleaning procedures and guidelines.
