ICT Support Technician

SUMMARY:
Telecommunication Solutions

POSITION INFO:

• Provide technical support via in-person, telephone, and email for all ICT servers, hardware, software, and associated peripherals.
• Troubleshoot software, hardware, WIFI/VPN connectivity, and printer peripherals.
• Document and monitor support requests within the IT Support Ticket system for tracking and analysis.
• Proactively update users on the progress of support calls and procurement requests.
• Monitor Our client Systems Health locally and remotely for continuity.
• Track ICT user hardware and software assets.
• Support general IT infrastructure and maintenance of the Our client Network Infrastructure, including troubleshooting and access control systems management.
• Coordinate response and callouts, manage fire safety systems, and assist with system testing and commissioning.

• A 3-year tertiary qualification from CTU, Centurion Academy, University of Technology, etc.
• Certifications like A+, N+, MCSE, Cisco CCNA, RHSE are preferred.
• Minimum of 3-5 years of relevant experience.

• Proficiency in Microsoft Office Suite, Exchange Server, WSUS, AD, and various technologies.
• Experience in installing and troubleshooting OS like Windows 10, Mac, and server applications.
• Knowledge of routing, switching, IP addressing, FW rules, network cabling, and monitoring software.
• Familiarity with virtualization, network switch administration, video conferencing, and scripting skills.
• Ability to travel internationally and handle telephonic and onsite support effectively.

• Strong analytical and problem-solving skills.
• Team player with excellent communication skills and self-management abilities.
• Continuous upskilling mindset with a proactive and adaptable attitude.
• Ability to balance work and personal life effectively.

• Competitive remuneration.
• Personal and career development opportunities.
• Exposure to cutting-edge technologies.
• Positive work environment.
• Enjoy excellent coffee.