ICT/DevOps Manager

Responsibilities/Tasks:

ICT

• Line management of the ICT team
• Formulation and implementation of an annual ICT Strategic Plan and associated budget
• Management of electronic information on company servers
• Chair of the ISMC (Information Systems Management Committee)
• Interact with company management regarding technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and its clients
• Establish and maintain the ICT governance policies and procedures
• Manage IT Security/Cybersecurity and incident response operations
• Project management all ICT projects
• Manage ICT operations and participate hands-on in providing the following services:
  • Service-level management (Availability and Capacity management, IT service continuity management and Information security management)
  • Service transition management (Change management, Service asset and configuration management and Release and deployment management)
  • Service operation management (Event and incident management, access management, request tracking and fulfilment)
• Support the organisation’s Business continuity initiatives and operations
• Manage and implement continuous improvement initiatives in the ICT department
• Ensure smooth operation of the ICT Service desk to ensure SLA targets are met and escalations are handled efficiently.

• Specifically act as the company’s information security officer
  • Communicate areas for improvement to management to improve the overall effectiveness of security safeguards and controls in the organization
  • Respond to emerging threats and other forms of targeted attacks, organized crime, ransomware etc.

Implement new and maintain existing cyber security initiatives and provide input into internal IT Security standards, and implement control and risk procedures

DevOps

• Line management of the DevOps team
• Formulation and implementation of an annual DevOps Strategic Plan
• Interact with Dev, SE and QA teams with the view to better equip or optimize the ways in which DevOps delivers services to its clients
• Establish and maintain DevOps procedures and ways-of-working
• Provide leadership and guidance to project deployment and integration engineers in their daily operational tasks as well as expanding their capabilities.
• Project management all of DevOps internal projects
• Participating in the decision-making processes with respect to the evaluation and adoption of new technologies.

Role Requirements

• Relevant qualifications and certifications in IT
• 5+ years’ experience as team leader/manager in an IT corporate environment
• Knowledge of ICT technologies such as storage, networking, virtualization, firewalling, and antimalware/antivirus, messaging platforms, VPN, open source technologies, Server technologies (UX, Linux, Windows) backup and replication.
• Knowledge of cybersecurity concepts such as intrusion detection, prevention and hacking countermeasures.
• Knowledge of database administration and best practices.
• Experience in solving technical issues inherent to large software systems development (build processes, release management, deployment).

Knowledge of the following technologies are advantageous

• Software Build Automation e.g. Maven, Jenkins, Nexus
• Automation e.g. puppet, Ansible
• Monitoring e.g. Opsview, Nagios, Zabbix, Zenoss
• Source control management e.g. Git, Subversion
• Service Desk/Issue Management tools e.g. Jira Service Desk
• Database Administration e.g. DB2, Oracle, SQL Server
• Experience in shell scripting.