ILS Assessor (Must have AEA or ILS)

SUMMARY:
To assess each call and provide the appropriate emergency medical assistance/ambulance dispatch, as per departmental underwriting and client protocols

POSITION INFO:
Responsibilities:

• Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements.
• Strict adherence to Key Clients Call Scripts and product benefits.
• Ensure that sound relationships are built, and teamwork is maintained with colleagues.

Requirements:
·        Matric
·        AEA/ILS: Registration must be current with the HPCSA
·        Minimum of 1 year road experience
·        Experience in an emergency call-centre environment will be beneficial.
·        High level of computer literacy, especially MS Office.
·        Good knowledge of the geography of South Africa
·        Own/reliable transport

• Fluent and well-spoken in English; Afrikaans and a native African language (advantageous) 

 
Should you not receive a response within 10 working days, please consider your application as unsuccessful

 

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