IM Systems Implementer 2022-83a/b

PLEASE NOTE THAT ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED.   PLEASE DO NOT APPLY IF YOU DO NOT QUALIFY IN FULL.

National Diploma in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.

• Proven experience working as an Implementer
• Sound technical knowledge

• Proficiency in all Microsoft Office applications
• The ability to multitask effectively
• The ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Exceptional communication and customer service skills
• Computer Skills – all the critical basics i.e Outlook, MS Word, MS PPT, MS Excel
• Detail-oriented.

• Support business and colleagues in the implementation of technical systems, Software and hardware solutions
• Meeting with clients following the development of software packages to collect data and other information required to customize/configure software systems.
• Responsible for defining and executing the delivery and implementation plans
• Responsible for performing tests and troubleshoots final system setups
• Required to provide training and end-user support during and after the implementation process
• Educating clients on how to use developed software systems and system features
• Responsible for the set-up and installation of software and equipment including servers, work stations, networks etc
• Available for Onsite projects to work alongside Project Managers, business stakeholders and external vendors
• Communicating with clients throughout the deployment process to obtain feedback and approval
• Reporting back to project team clients’ individual needs and specification
• Ensuring that the project team is aware of key deliverables and project milestones

• Analytical thinking: ability to tackle issues and problems in a logical, step-by-step way
• Concern for accuracy: Desire to ensure accuracy and quality in work delivered
• Results orientation: ability to set high goals for self and others, focusing on the delivery of targets, quality and deadlines
• Communication skills: ability to communicate appropriate, concise and accurate information in written and verbal formats
• Creativity and innovation: willingness to challenge assumptions and ability to adapt or generate imaginative and innovative ideas
• Influence and persuasion: ability to convince others to your own point of view, to gain acceptance, support and commitment
• Interpersonal skills: ability to understand and interpret other people’s behaviour, concerns and motives
• Relationship building: ability to build and maintain networks of business contacts in and beyond the organisation who may contribute to success

A System Implementer is responsible for performing usability tests on newly created software/programs to guarantee that clients/others who use the program will not become confused or encounter problems.

This entails designing and developing print and online help resources to accompany the software. It also involves engaging with clients to assess their needs and customize the system to suit them using information gathered from the interaction.

System implementers also respond to questions from clients to clarify any software-related issue that may impede the utilization of the product. Interfacing directly with customers to understand their needs and configure the software to meet them, and also educate them on how to use the installed program. To work as a system implementer, it is essential that the individual has strong technical aptitude, software and hardware troubleshooting skills, customer interaction abilities