INBOUND CALL CENTER AGENTS(WITH/WITHOUT EXPERIENCE)

Recruiter:

Link Personnel

Job Ref:

COC101

Date posted:

Wednesday, February 23, 2022

Location:

Johannesburg, South Africa

Salary:

200000

SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

An inbound call center agent handles incoming calls from customers. In this job, your responsibilities are to receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot. You troubleshoot both product or service issues with the customer to attempt to find a resolution.

Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

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INBOUND CALL CENTER AGENTS(WITH/WITHOUT EXPERIENCE)

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