INBOUND CUSTOMER SERVICE AGENT

SUMMARY:
INBOUND/IMPORT AGENT (SHIPPING)
DURBAN
To open, process, manage and prepare costing for all groupage shipments imported on their designated ports.

POSITION INFO:
Do a data quality check on captured files.
Request ANF from the Line and upload into FCMS once received.
Action all SOB requests.
Send ANFs and correct invoices to clients 7 days prior to ETA.
Process SARS via EDI within the deadline.
Clear Sentry reports daily.
Update Sailing Schedule (6 weeks in advance)
Update Vessel ATAs on Oasis.
Action re-direction / urgent movements.
Arranging / handing over trem cards/haz declarations to ICS for hazardous cargo.
Monitor NRCS / SAPS Border stop containers.
Monitor DAP / DDP shipments.
Send the Outturn report to the agents – follow up.
Viewing damaged cargo and instructing ICS how to handle the damaged cargo.
Process invoices within 24 hours of receipt and send proof of payment to the party involved.
Monitor container release status on NAVIS.
Prepare Costing (including ensuring that origin billing/invoicing is correct, follow up for amended invoices with the correct charges.)
Emails – assigning emails within the given timeslot, reading and replying to emails within 6 working hours of receipt.
oversee the allocated Inbound Clerk’s functions.
Meet monthly budget (Volume and Revenue).