INFORMATION TECHNOLOGY SUPPORT ENGINEER

Recruiter:

FRIMO RECRUITMENT AGENCY

Job Ref:

FRIMO RECRUITMENT AG..

Date posted:

Wednesday, December 11, 2024

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
MCSE, A+, N+ or similar

POSITION INFO:

Our client in Johannesburg has a position for INFORMATION TECHNOLOGY SUPPORT ENGINEER.

Main Purpose of the Job
The Information Technology Support will be based in Johannesburg, South Africa and reporting to the Information Technology Manager SSA. The IT Support role will respond to all countries technical queries. Technical queries consist of helpdesk functions, troubleshooting, support IT projects as required.

Position in the Organisation
The primary objective of the Information Technology Support is to respond to all countries technical queries within the Sub Sahara region.

Scope of the Job
The IT Support will be responsible for, but not limited to the following:

Compliance

Practice the company Health and Safety Foundation Standards.
Practice the company core values.
Abide by the company policies and procedures.
Abide by local legislative requirements at all times.

IT Responsibilities

Respond to requests for technical assistance in person, via phone, and electronically.
Perform Helpdesk functions.
Troubleshoot computer hardware, software or network
Install new software on user’s computers
Clean, modify and repair computer hardware including monitors, keyboard and printers
Support IT projects as required
Provide instructions and continuous training to end users
Develop procedures and supporting documentation as required

Help Desk

Provide direct end-user support to personnel in the Laboratories – measured through the job closure rate in the Helpdesk application
Ensure IT services are operating effectively for the locations identified – measured through incident rates, support calls and system availability
Provide responsive frontline support via telephone, helpdesk and remote support systems – measured through customer feedback
Identification and collation of IT asset information – measured through accuracy of helpdesk and equipment register records
Proactively monitor a number of IT Systems to maintain Operational integrity.
Solve a high percentage of requests at time of initial contact
Keep personnel informed of the status of helpdesk jobs via follow-up calls during and after resolution
Ensure helpdesk jobs are closed only after confirmation of resolution by the requesting party
Encourage personnel to use helpdesk as first point of call for fault resolution
New incoming tickets logged must be attended within three hours

Create and maintain user accounts as authorised

Build and install hardware and software per the Group’s Standard Operating Environment
Install and maintain printers, laptops and PCs
Provide end user training and documentation (where required)

Competencies required for the role are as follows:
Behavioral Competencies

. Excellent interpersonal, planning and communication skills
·       Maintain confidentiality and integrity
·       Highly organised and flexible
·       Sound decision making, problem solving and preventive measures skills
·       Demonstrates accountability and a team player
·       Ability to investigate, resolve and respond to queries
·       Inspires and drives excellence in all aspects of work
·       Interact and communicate in a respectful manner taking into consideration the diverse cultures

Technical Competencies

·       Excellent numerical and analytical skills
·       Strategic planning/thinking and implementation abilities
·       Ability to multi task and meet challenging deadlines
·       Effective communication skills both verbally and written within all levels and with the client

Qualifications and experience

· Grade 12 required
· MCSE, A+, N+ or similar
·       At least 2 years’ computers and networks experience within multinational companies
·       Experience in both Domain and Workgroup environments,
·       Networking (LAN, Wi-Fi)
·       Router, Switch and network device configuration.
·       Skills in French and English is advantageous
·       Ability to travel

send cv to: makoma.

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