INTERNAL SALES ADMINISTRATOR

The purpose of this role is processing, invoicing, and shipment of all orders with local customers. Ensure all administrative duties pertaining to tenders are completed timeously.

Primarily to be the go-between the sales team and the customer. All the processes involved to have the end goal of a customer receiving the item they ordered.

Supporting the sales team so their primary goal is fulfilled, (product to customer) and supporting the customer so their primary need is fulfilled, (receiving their products timeously) and under the correct conditions.

The role will require a highly motivated, organised, proactive individual who is service orientated and will provide great customer service, with timeous completion of all administrative tasks.

Job Description

Inventory Management:

• Ensure that stock is invoiced and packed for customers timeously and accurately.
• Oversee storage of products, particularly of fragile items.
• Assistance in receipting of stock, checking lot numbers and expiry dates.
• Receiving/ storing stock that is delivered.
• Ensure that a stock take is performed every month and that stock levels are reported and managed.

Internal Sales Administration:

• Create customer quotations.
• Manage and forward customer queries and quote requests that require sales assistance.
• Reply to customer queries such as order follow ups, delivery queries, requests for compliance certificates, and tender forms.
• Processing and acknowledgement of customer purchase orders (local) on our accounting system and follow up with the team and/or the customer on any irregularities and coordinating delivery to customers.
• Coordination of logistics of customer deliveries (local) including dry ice management.
• Invoicing of customer purchase orders (local).
• Prepare and check waybills.
• Assist with dimensions and weights for export quotes when required.
• Scanning and emailing copies of signed PODs to customers.
• Customer complaint response time <24hrs, resolution should be within 48hrs, alternatively evidence should be shown that complaint is being handled.
• Respond to existing customer with quotation <24hrs (Mon – Fri).
• Respond to potential customers with quotation <72hrs (Mon-Fri).

Teamwork and self-management

• Work together with each member of the team to ensure that all tasks are always handled professionally within the specified company objective criteria.
• Supporting the business with any product or customer knowledge and assistance.
• Be proactive and plan daily to ensure all work is done and completed correctly.

Experience: 2 – 3 Years of relevant experience in sales administration support in a biotech company.

Education level:. Relevant Tertiary degree in Logistics or similar.

 To apply email your CV to using the reference: SCINSAL