I&O Support Engineer - CPT

Recruiter:

Energy At Work

Job Ref:

JHB000257/LM

Date posted:

Wednesday, January 22, 2025

Location:

Capetown, South Africa

Salary:

R26 000.00 Monthly

SUMMARY:
I&O Support Engineer

POSITION INFO:
Our client is seeking a dedicated I&O Operations Support Engineer to manage the day-to-day IT operations and ensure systems and services meet business objectives and service levels. This role requires a motivated, organized individual with strong communication skills and a passion for learning new technologies.
Key Responsibilities:

IT Operations: Monitor infrastructure, provide end-user support, manage IT contact center, and ensure operational efficiency.
Support & Reporting: Assist with telephony, connectivity, MS operations, and deliver IT operational monitoring and reporting.
Risk Management: Identify and escalate potential IT risks, while fostering effective relationships with stakeholders.
Security & User Management: Oversee security for business applications, assist with audits and security reports, and manage user accounts.
Infrastructure & Asset Management: Maintain infrastructure functionality, implement monitoring benchmarks, and manage IT hardware assets.

Qualifications:

Education: 3/4-year IT qualification (Computer Science, IT, Engineering, or related field). Certifications like MCSE/MCITP, O365, MS AD, or Azure preferred.
Experience: 5-7 years in IT, with experience in complex technical environments. Proficiency in Microsoft Server, Exchange, O365, Azure, and more.
Skills: Strong problem-solving, organizational, time management, and communication skills. Experience in ITIL v3/4 or Azure Virtual Desktop/Cloud PC a plus.

If you are an experienced IT professional with a passion for continuous improvement and technology management, apply now to join our client’s dynamic team!

Should you not receive a response from us within 2 weeks, please consider your application unsuccessful.

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