IR Specialist and Account Manager

SUMMARY:
IR Specialist and Account Manager

POSITION INFO:

Job Title: IR Specialist and Account Manager 
Location: Remote/Foreshore, Cape Town
Reporting to: HR Manager
Probationary Period: 3 months
Working Hours & Setup: 40 hours per week, Monday to Friday, 09:00 to 18:00
Salary: R25 000 to R33 000 pm + R1,000 Connectivity Allowance
Benefits: Professional development opportunities

Who We Are

We are a leading in-country provider of Recruitment and Employer of Record (EOR) services in South Africa. Our operations span all 9 provinces, covering 278 municipal areas. We serve a global client base in the USA, UK, and Australia, offering comprehensive HR, IR, Payroll Tax Compliance, and Employee Administration services to international companies hiring South African staff.

Role Overview

We are seeking a dynamic IR Specialist who is client-centric and thrives on delivering exceptional service. You will play a pivotal role in managing client relationships, ensuring compliance, and handling all industrial relations matters. Represent the company at the CCMA and Labour Court. You will need to be a SA Labour Law specialist.

Key Responsibilities

Client Relationship Management

• Serve as the main HR point of contact for clients, building and maintaining strong relationships.
• Identify opportunities to upsell services, ensuring clients maximize the value of our solutions.
• Collaborate with recruiters, providing insights on client hiring needs and preferences.

Employee Lifecycle Management

• Onboarding: Prepare and distribute onboarding documentation, coordinate IT equipment for new hires.
• Offboarding: Manage employee exits, including offboarding emails and IT equipment return.
• General Client Requests: Handle employment contract changes (salary adjustments, working hours).

HR Compliance and Guidance

• Provide guidance on employee relations, HR compliance, and best practices.
• Manage employees through probation, disciplinary processes, and offboarding.
• Represent clients in CCMA and Labour Court proceedings when necessary.

Industrial Relations (IR) Management

• Labor Law Compliance: Ensure adherence to BCEA, LRA, EEA, and OHSA regulations. Also advise the HR team on complex labour issues.
• Conflict Resolution: Mediate disputes between employees and management to maintain a harmonious workplace.
• Disciplinary Procedures: Oversee disciplinary actions, ensuring compliance with policies and laws. CCMA and Labour Court Represnentation.
• Grievance Handling: Address employee grievances promptly, investigate thoroughly, and implement solutions.

Policy Development and Implementation

• Develop and update workplace policies to align with legal standards and best practices.
• Ensure effective communication and implementation of policies.

Training and Education

• Conduct training sessions for managers and employees on labor laws, workplace policies, conflict resolution, and effective communication.

Documentation and Reporting

• Maintain accurate records of disciplinary actions, grievances, union negotiations, and other IR-related activities.
• Prepare regular HR reports and analytics for clients.

Advisory Role

• Advise management on labor-related issues, offering guidance on best practices and risk mitigation.

Workplace Investigations

• Investigate allegations of misconduct, harassment, and other workplace issues.
• Compile comprehensive investigation reports with recommended actions.

BBBEE Compliance

• Assist in maintaining BBBEE compliance and preparing scorecards.
• Do all submissions and planning.

Qualifications

• Bachelor''s degree in Human Resources, Labour Law, Business Administration, or a related field.
• 3+ years of HR experience, preferably in EOR, Recruitment, or Labour Broking environments.
• Strong knowledge of South African labor laws and regulations.
• Proficiency in HR systems and documentation processes.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.