IT Desktop Support

Recruiter:

West Coast Personnel

Job Ref:

MMAD21022024-1

Date posted:

Wednesday, February 21, 2024

Location:

CapeTown, South Africa

Salary:

R 15 000 to R 25 000 depending on experience

SUMMARY:
IT Desktop Support

POSITION INFO:

Seeking a candidate with comprehensive IT proficiency and adept research skills. Familiarity with VB6, .Net C#, and proficiency in any coding language is advantageous. SQL knowledge is also desirable.

Duties and Responsibilities:

IT ADMIN TASKS:

Create and transfer script files on pharmacies dispensing system via VPN/FTP or TV
Request script files from other vendors when needed.
Load script files into the System via claims loader
Save scheme statements onto network from outlook and FTP site.
Generate monthly reports on time.
Generate ERAs and load them onto the client’s system or FTP site.
Communicate with admin team when reports are generated for checking and sending to clients.
Communicate with management re status of tasks and Month End processes.
Follow procedures and complete all checklists timeously.
Generate and retrieve month end reports from client’s dispensing systems.
Complete monthly recons accurately and timeously Outstanding Scripts @ client vs the company in excel.
ERAs generated vs loaded @ the client.
Check SQL queries to match our data to the client’s data.
Bank recons
Maintaining IT process documentation
Tasks related to CBOS.
Keep process documentation of all IT tasks up to date, add documentation when needed.

IT SKILLED TASKS:

Desktop Support for staff
Managing Entire Leave and Overtime process (Ensure data accuracy and flows run successfully – improve when needed).
Managing Work from home process (Ensure data accuracy and flows run successfully – improve when needed).
Managing Incident process flow (Ensure data accuracy and flows run successfully – improve when needed).
Managing Clock in and clock out flows (Ensure data accuracy and flows run successfully – improve when needed).
Managing Suggestion and Complaints flows (Ensure data accuracy and flows run successfully – improve when needed).
Managing IT Vendor Setup flows and SharePoint site.
Creating new users on the company’s system and network.
Creating and maintaining user accounts on Office 365.
Taking responsibility for back-ups and taking them offsite.
Managing all back-up processes (DB, SERVER, TEST, STATEMENT LOADER, EMAIL ARCHIVES)
Procuring hardware from suppliers when required
Managing company hardware requirements and maintained the asset register.
Liaising with service providers and managing all IT issues with them until finalised.
Managing phone system and logging calls when there are issues.
Setting up workstations for new employees
Providing technical support Contract Tracker (SharePoint site).
Running SQL queries when needed. (Dr.’s query, scripts dispensed before our time for new pharmacies)
Problem solving when needed for systems and database.
Managing the WhatsApp Account.
Producing strategies to improve current processes.
Microsoft Teams support when needed.

Please refrain from applying if you do not meet the specified criteria.

Application Process:

Applicants are invited to submit their CV to M

If you are not contacted within 2 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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