IT Desktop Support Technician

SUMMARY:
IT DESKTOP SUPPORT TECHNICAN
Our client in the packaging business is looking to employ a full time IT Desktop Support Technician in Durban.

POSITION INFO:
Criteria to be considered:

• Minimum Matric certificate and at least A+ and N+ qualifications
• 10 + Years’ experience in a similar position
• Experience in a Service orientated environment
• IT administration and Desktop Support experience
• Active Directory experience
• Physical ability to do manual labor (install network cables, computers, printers, etc.)
• Have an ability to interact and communicate on all levels
• A positive attitude always striving to be the best
• Ability to prioritize and good time management

• Track and co-ordinate all IT service requests
• Follow-up and track incidents and control to ensure that incidents are resolved timeously
• General IT administration
• Basic Project administration
• PC maintenance
• PC updates and upkeep
• Software installation
• MS Office products
• Network, hardware & software monitoring and support for both local and remote sites
• Desktop support on the company's internal IT systems