SUMMARY:
IT Engineer

POSITION INFO:

Main job function

The Senior IT Engineer''s role is to ensure the stable operation of the in-house computer network and to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes assisting the IT Manager in planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links and ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion. The Senior IT Engineer will assist the IT Manager in overseeing the security, integrity, and safety of the data center/server farm.

Responsibilities

• Provide 2nd and 3rd line technical support.
• Perform Server Management (Domain, Exchange, AD, File, Print, and Storage).
• Assist with network design and capacity planning, including setting up of vlans and other network configurations.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
• Take ownership of the Helpdesk system.
• Assist with strategies for client/server implementations; and the infrastructure required to support those strategies.
• Assist with new server systems, applications, and hardware.
• Network, server and device capacity and alert monitoring and management
• Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
• Check help desk database for entries on server and server resource issues; prioritize and rhelp desk tickets as appropriate.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Provide telecommunications support
• Recommend and execute modifications to server environment to improve efficiency, reliability, and performance.
• Develop and maintain server and network documentation.
• Provide guidance to junior members of the team.
• Administer equipment, hardware and software upgrades.
• Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Perform server and security audits.
• Perform and maintain system backups and recovery via backup software.
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Manage and/or provide guidance to junior members of the team.
• Assist in setting up and maintaining a Change management system
• Assist in managing and maintaining the Storage environment

Position Requirements

Formal Education & Certification

• IT related Degree – ie: BSc IT, BSc Computer Science, or similar.

Knowledge & Experience

• At least five years’ equivalent work experience
• Knowledge of the following will be beneficial, but is not a requirement: FortiGate Firewalls, HP Procurve Switches, Networking/VLANs, EMC Storage.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment.
• Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.

Personal Attributes

• Analytical Skills - the role requires an ability to quickly analyses the daily production data and assess where the most viable opportunities lie. This would include the monitoring all data associated to their role.
• Motivational Skills - the role requires the ability to be self-motivated and where required to inspire fellow IT staff.
• Communication Skills - the role requires the ability to be a great listener and communicator, always ensuring that the user is treated according to cultural outcomes. The role requires a high level or both verbal and written communication skills (English is essential).
• Teamwork - the role requires that the individual will be able to work within a team and be jointly accountable in achieving the overall production targets.
• Highly disciplined and Proactive - the role requires a self-starter who does not need to be told what to do. This person should always be busy using data to drive meaningful action that results in increased productivity and better overall results.
• Highly Accurate - requires a high level of accuracy relating to the provision of information as well as the capturing of data.
• Calm under pressure - the role requires the ability to maintain stable performance under heavy pressure or stress.
• An affinity for problem solving - the role requires the ability to troubleshoot problems, develop practical solutions and implement the solution effectively. Daily handling of client objections through the provision of information.

Cultural Competencies

• Deeply interested in personal success and development
• Emotionally mature
• Good communicator
• Serious minded and professional
• Humble
• Innovative & Entrepreneurial
• Occasional after-hours support
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Work Conditions

• Lifting and transporting of moderately heavy objects, such as computers and peripherals and on occasion, desks

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.