IT Field Engineer/Customer Support Engineer (L2)

Recruiter:

Elite Search

Job Ref:

JHB001073/DS

Date posted:

Wednesday, March 26, 2025

Location:

Capetown, South Africa

Salary:

35 000 Monthly

SUMMARY:
Role: IT Field Engineer/Customer Support Engineer (L2)
Location: Century City, Cape Town (In office)

Join a leading, fast-growing MSP as an L2 IT Support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.
Apply now and thrive in a great workplace!

POSITION INFO:
The role:

Build, install, and configure workstations, servers, networking devices and cloud services
Troubleshooting hardware, OS, and Software related issues on workstations and servers
Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
Troubleshooted firewalls and managed switches and LAN and WAN-related issues.
Configure Firewalls from scratch (ideal)
Mid-tier server infrastructure knowledge and experience including VMWare and or Hyper-V
Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

Requirements:

Matric
5+ years in a IT Support role, ideally with field experience with the above experience in desktop support, server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
A+ and N+
Fortinet FCA certification advantageous
MCSE or similar is advantageous
Good people skills and communications skills
Strong troubleshooting skills
Able to work on your own or in a team
Must have own car and valid drivers

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