IT Field Service Technician

SUMMARY:
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POSITION INFO:

Job Summary:

The Field Service Engineer is responsible for installing, maintaining, troubleshooting, and repairing complex industrial equipment and systems at client sites. This role involves providing technical expertise, ensuring equipment operates efficiently, and delivering high-quality customer service. The Field Service Engineer will work independently or as part of a team, often in challenging environments, to address and resolve customer concerns, optimize equipment performance, and support customer operations.

Key Responsibilities:

• Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
• Conduct initial testing and adjustments to optimize performance and ensure safe operation.
• Perform regular preventative maintenance on machinery and equipment.
• Diagnose mechanical, electrical, hydraulic, and pneumatic issues, using tools and testing equipment to identify root causes.
• Carry out repairs and replace faulty components to restore full functionality.
• Provide on-site and remote technical support to clients, addressing immediate operational concerns.
• Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
• Establish strong relationships with clients by delivering excellent service and clear communication.
• Train client personnel on equipment operation, maintenance best practices, and safety protocols.
• Respond to service calls promptly and manage customer expectations effectively.
• Maintain detailed records of maintenance and service activities, parts used, and time spent on each service call.
• Provide comprehensive service reports, detailing issues encountered, work completed, and recommendations for future actions.
• Track parts and equipment inventory to ensure necessary supplies are available for service calls.
• Attend to any other duties assigned by management.

Must have the following in order to be successful:

• Diploma or A+ and N+ IT qualifications or similar qualifications.
• 2+ years of experience in field service dealing with IT software and hardware support.
• Must have own reliable vehicle (Non-Negotiable)
• Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.

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