IT Field Services & Helpdesk Technician

SUMMARY:
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POSITION INFO:

**Position:** IT Field Services & Helpdesk Technician

**Location:** Cape Town, South Africa – Southern Suburbs - Onsite

**Role Overview:**

As an IT Field & Helpdesk Technician, you will play a critical role in providing on-site technical support to Our Client's clients. You will be responsible for diagnosing and resolving complex IT issues, performing regular maintenance, and ensuring the seamless operation of client IT infrastructure. Your expertise and excellent customer service skills will contribute to Our Client's reputation for excellence.

You have to be living in Cape Town currently to be considered for this role.

**Key Responsibilities:**

- Provide on-site technical support for hardware and software issues.

- Install, configure, and troubleshoot IT equipment, including desktops, laptops, printers, and networking devices.

- Perform regular maintenance and updates to ensure optimal performance of client systems.

- Assist with network setup and management, including switches, routers, and firewalls.

- Collaborate with remote support teams to resolve escalated issues efficiently.

- Maintain accurate documentation of client systems and service activities.

- Deliver exceptional customer service and build strong client relationships.

- Stay up-to-date with the latest industry trends and technologies.

**Qualifications:**

- Proven experience as an IT Field Services Technician or similar role.

- Strong knowledge of computer hardware, software, and networking.

- Proficiency in Windows and macOS operating systems.

- Experience with Microsoft Office 365, Active Directory, and other common IT applications.

- Excellent problem-solving skills and attention to detail.

- Strong communication and interpersonal skills.

- Ability to work independently and manage multiple tasks simultaneously.

- Advanced experience with Windows 2012 R2 / 2016 / 2019 / 2022.

- Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI, etc.

- Intermediate experience with VMware vSphere 6.5 or above.

- Intermediate experience with Hyper-V 2012 or above.

- Good understanding of IP addressing and subnetting.

- Fundamental understanding of mass storage like SANs and NAS devices.

- Fundamental understanding of VLANs, routing, firewall behavior, packet shaping, etc.

- Comfortable working in server rooms/datacenters racking and cabling up equipment.

- Strong communication (both written and verbal) and comfortable face-to-face.

- Sound ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment, etc.

- Good knowledge of Exchange 2016 and above.

**Preferred Qualifications:**

- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

- Experience with virtualization technologies (e.g., VMware, Hyper-V).

- Familiarity with cybersecurity best practices and tools.

- MCSA \ MCSE.

- Exchange/O365.

- Veeam.

- Microsoft Azure.

**Physical Requirements:**

- Valid driver’s license.

- South African ID or international passport with a valid work permit.

- Working vehicle.

- Language skills proficient in English.

**What The Client Is Offering:**

- Salary R20 000 to R25 000 CTC.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

- Exposure to a wide range of technologies and industries.

- The chance to be part of a forward-thinking company dedicated to client success.