IT Field Technician (Huawei/CISCO certified , Durban)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000055/MF

Date posted:

Wednesday, June 15, 2022

Location:

Durban, South Africa

SUMMARY:
We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications/Enquiries:
Email your CV to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT FIELD TECHNICIAN
Location: Durban
Salary: To be discussed
it field technician
3 days ago

IT FIELD TECHNICIAN
Location: Pietermaritzburg, Kwazulu-natal
Salary: To be discussed
it field technician
3 days ago

Junior IT Technician
Location: Pinetown
Salary: 7000 Monthly
Pinetown - A dynamic it company managing a large client’s diverse infrastructure is seeking a passionate Junior it technician. If you’re eager to learn and grow in the field, this is your chance to join a dedicated and supportive team!
19 days ago

Intermediate Java Developer (Java Juggler)
Location: Durban
Salary:
Hey there, Java wizards! Are you ready to level up your coding game and work on exciting projects that challenge your skills? Our client is on the lookout for an Intermediate Java Developer to join their fabulous team! If you have a passion for creating amazing software and love to collaborate with fun and creative people, they want to hear from you!
3 days ago

Accounts Payable Team Lead
Location: Durban
Salary:
3 days ago

Structural Engineer (PrEng / PrTech Eng) - Durban
Location: Durban
Salary: Market Related
We seek a Professional Engineer (PrEng) or Professional Engineering Technologist (PrTech Eng) to join our clients’ team in durban
4 days ago

Senior Backend C#.NET Developer – Durban (in-office full time) – up to R1.6m Per Annum
Location: Durban
Salary: 1 600 000
Senior Backend C#.NET Developer – durban (in-office full time) – up to R1.6m Per Annum
4 days ago

Business Development Manager (Growth Guru)
Location: Durban
Salary:
Our client specializes in delivering exceptional solutions that meet their clients' needs. With a commitment to excellence and a passion for property, they pride themselves on our innovative approach and customer-first philosophy.
6 days ago

Data Analyst
Location: Durban
Salary:
We are seeking a highly skilled and motivated Data Analyst with a strong accounting background. The successful candidate will be responsible for researching and implementing innovative software solutions to enhance the accounting and tax reporting processes.This role requires a blend of analytical skills, accounting knowledge, and a keen interest in technology and software development.
7 days ago

Sales Representative KZN
Location: Durban
Salary:
9 days ago

IT Field Technician (Huawei/CISCO certified , Durban)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified , Durban) in Durban

Jobseekers

Recruiter

General