IT Help Desk Administrator

Qualifications/experience:

• Grade 12
• IT qualification (Diploma, A+, N+) with 1 year experience
• Good computer literacy
• High level of attention to detail
• Good communication skills, both verbal and written
• Basic IT knowledge would be advantageous
• Ability to operate under pressure
• Must be punctual and have a good attendance record
• Must be well disciplined and have a positive attitude

The successful incumbent will be expected to perform duties, which will include:

• All administration relating to system access
• Management of Access cards
• Facilitate Login requests
• Action Password resets
• Access management through relevant systems.
• Escalating to 3rd party providers for system access and issues
• Management and tracking of Assets
• Ticket management
• Reporting
• Security and IT related policy management