IT Helpdesk Support

SUMMARY:
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POSITION INFO:

Job Specifics

• Location: Randburg, South Africa (on-site)
• Role type: Full-time
• Providing remote helpdesk support (Hardware and Software Support)

Overview

A dynamic and growing IT services provider is looking for a skilled and proactive IT Helpdesk Support Technician to join their team. The successful candidate will be responsible for providing IT support services to clients and ensuring seamless operations of IT infrastructure, networking, and security systems.

Requirements

• 3-5 years of IT support experience (on-site & remote)
• Relevant IT certifications (A+, N+, Security+ preferred)
• Strong knowledge of Microsoft 365 products
• Experience in a service/help desk environment

Key Responsibilities

• Provide technical support to customers, field engineers, and technicians
• Diagnose, troubleshoot, and resolve hardware and software issuesInstall, configure, and maintain Windows systems, networks, and VOIP systems
• Manage and maintain firewalls, cloud & on-site backups, and camera systems
• Document solutions, errors, and IT procedures to improve efficiency
• Prioritize and resolve support requests while delivering exceptional customer service
• Maintain and update IT documentation to aid future troubleshooting
• Assist with automation projects and digital transformation initiatives

Technical Skills Required

• End-User & Windows Support: Setup, configure, and maintain Windows systems
• Networking: Wireless, LAN, firewall configuration, and troubleshooting
• Hardware Support: Build, maintain, and upgrade desktops/laptops
• Security & Backup Management: Install antivirus, manage cloud/on-site backups
• VOIP & Camera Systems: Installation, configuration, and troubleshooting
• Ticketing & Helpdesk Support: Track and document support requests efficiently
• N-Central
• SentinelOne
• MS365 Suite
• Untangle/iShield Firewalls
• Autotask