IT Helpdesk Technician -12 Months FTC

SUMMARY:
• This position provides IT support services such as documentation, technical analysis, advice, support and problem solving in a timely manner. • Responding to calls and emails and keeping records on technical issues on all IT systems related.

POSITION INFO:

IT Technician-Durban (King Shaka)-12 Months Contract

• Providing IT support to staff
• This position provides IT support services such as documentation, technical analysis, advice, support and problem solving in a timely manner.
• Responding to calls and emails and keeping records on technical issues on all IT systems related.
• The duties of the position cover the functional areas of end-user support, operational support and administration.

KPA

• Ensure that all help desk service requests received by the department are logged and processed in the IT Service Desk then dealt with in a timely, prioritized and professional manner.
• Response time on IT tickets Logged.
• Unresolved Tickets
• Monthly Reports on Helpdesk
• Resolution Satisfaction
• Maintain & support stability of network infrastructure.
• Install, configure and support network, PCs, laptops, CCTV, Access control systems
• peripheral devices including printers and other IT hardware
• Active Directory, Exchange, Office 365& Antivirus administration & software support
• Support IP Telephony system•       
• Maintenance and expansion of CCTV system
• Maintain Inventory of IT Department
• Conduct Daily IT Health checks as well as backup checks
• Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
• Perform routine preventive maintenance on hardware and software.

Key Competencies

• At least A + and Microsoft certificates
• In-depth knowledge of hardware and software
• Microsoft software (windows, office & office 365) skills
• Networking skills
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients.
• Willingness to sometimes work extra hours
• Patience
• A logical mind
• Enthusiasm for continual learning