IT Helpdesk Technician

 

Recruiter:

Talent Africa

Job Ref:

0099

Date posted:

Friday, March 11, 2022

Location:

Johannesburg, South Africa

Salary:

340000


SUMMARY:
IT Helpdesk Technician

JOB DESCRIPTION:

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

 

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

 

Requirements

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented and cool-tempered

Qualification in IT, Computer Science or relevant field

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

IT Technician
Location: Johannesburg
Salary:
11 days ago


Entry-Level IT Support Technician
Location: Centurion
Salary:
18 days ago


IT Support Engineer
Location: Johannesburg
Salary: R450K-R500K CTC
Germiston
7 days ago


Application Support Specialist
Location: Johannesburg
Salary: To be discussed at Interview stage
Provide optimized Level 1 support to users within EMEA region
11 days ago


Collections Agent
Location: Midrand
Salary:
11 days ago


Software Support Consultant / IT Support
Location: Pretoria
Salary:
Our client in the Beauty and Wellness sector is seeking a Software Support Consultant to join their team in Pretoria East. This position is a remote position, offering it helpdesk support to the clients of the business.
18 days ago


Applications Administrator
Location: Johannesburg
Salary: makret related Monthly
Job Purpose: Responsible for the administration, configuration, and maintenance of our clients SaaS platforms and their data. Contribute to the development, implementation of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our client’s digital journey and milestones are achieved thro...
18 days ago


Collections Agent
Location: Midrand
Salary:
18 days ago


Applications Administrator
Location: Johannesburg
Salary: 1000 Annually
Responsible for the administration, configuration, and maintenance of our clients SaaS platforms and their data. Contribute to the development, implementation of SaaS applications, databases and reporting functionality. Collaborate with the Digital Transformation team, ensuring system stability, upkeep and progress on our client’s digital journey and milestones are achieved through system su...
19 days ago


Applications Administrator
Location: Johannesburg
Salary:
Exciting opportunity for a person with a minimum of 3 years' experience in software application management and system administration to join leading international telecommunications company.
20 days ago


Create a free job alert for IT Helpdesk Technician in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions