IT Officer

SUMMARY:
We are sourcing for an IT Officer who will be responsible for the support of IT services to staff in South Africa and beyond. To manage technical assistance and support on the desktop computing environment including hardware, software and infrastructure while ensuring that computing resources are kept up to date and functional in line with the internal service processes and operational framework.

POSITION INFO:
Key Responsibilities:

• Implementation and operation of efficient Helpdesk function
• Software installation and updates
• Integrated IT Services and Availability
• Security and Protection

• National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with 4 years plus relevant IT experience, or
• NQF5 Training Certificate (such as A+, N+, Cisco, Microsoft or similar) with 6 years plus relevant IT experience

• National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with 4 years plus relevant IT experience, or
• Certificate Training (NQF5) with 6 years plus relevant IT experience
• Technical experience (Desktop Support) thereby able to provide direct IT support when required
• Experienced in the administration of local area wired and wireless networks
• Experience with Microsoft Exchange and Microsoft Online services like O365
• Experience in Cloud products such as Dropbox and Atlassian products or similar
• Experience with Layer 3 configuration (Cisco Meraki or similar)
• Experience with firewall/VPN support (Cisco Meraki or similar)
• Able and willing to work out of normal working hours on occasion to meet service needs

• Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL / Cobit and Change Management and Risk management and IT policies (DRP/Security)
• Infrastructure design
• Supply Chain Management
• ICT Capex and OPEX

• Strong critical thinking and decision-making skills
• Capacity to assess, learn and adopt new IT technologies
• Strong interpersonal and communication skills for managing team and internal and external stakeholders
• Personal integrity in handling sensitive and personal data

• Experience with Microsoft, Apple and Google computing devices and mobile device technologies and device management systems preferred
• Experience in asset lifecycle management and software asset management advantageous
• A flexible team player who is adaptable to change
• Strong communication skills with internal stakeholders