IT Service Automation Consultant

Responsibilities:

• Action and resolve IM (Incident Management)
  tickets.
• Action and resolve CIM (Critical Incident
  Management) tickets as required.
• Raise and lead tasks PM (Problem Management)
  tickets as identified.
• Action and coordinate CM (Change Management)
  tasks and tickets as required.
• Assist user departments in drafting system
  requirement documentation based on business
  processes.
• Perform daily system handover and start-up tasks to
  ensure operational readiness of systems.
• Ensure that all processes have been investigated /
  considered in obtaining the specifications of the
  user requirements.
• Propose and review system design and evaluate
  alternatives.
• Develop systems solutions in line with quality and
  delivery requirements.

Qualifications and Requirements:

• Back-out Planning.
• Business Continuity Management (BCM).
• Change Management (CM).
• Cut-over Planning.
• Fall-back Planning.
• Incident Management (IM).
• IT Service Management (ITSM).
• OPS Advanced Training.
• OPS Basic Training.
• Problem Management (PM).
• Release Planning.
• Start Up Management (SUM).
• System Monitoring.
• Technical Continuity Management (TCM) .
• Experience in agile methods.
• Excellent communication skills with emphasis on
  English.
• Ability to handle concurrent tasks.
• Ability to steer and manage provider teams.
• Ability to understand new topics quickly.
•  High quality awareness.
• Self-dependent and goal-oriented thinking and
  acting.
• Intercultural collaboration.
• Problem solving capabilities.
• Ability to work as part of a team.
• Ability to work interdependently as well as independently and to submit deliverables on time
  and with excellent quality.
• Excellent interpersonal and organisational skills with
  the ability to communicate effectively (both verbally
  and in writing) with both technical and non-technical
  colleagues / users.
• Strong ability to understand and interpret business
  needs and requirements with an aptitude to move
  concepts through to proposal and successful
  implementation.
• Strong presentation skills.
• Above-board work ethics.
• Flexibility to take up different tasks in the project.
• Ability and willingness to coach and give training to
  fellow colleagues and users when required.
• Willing and able to travel internationally.
• Relevant IT/Business Degree.
• Degree in Information Systems or equivalent
  experience.
• ITIL certification (advantageous).
• Minimum of 8 years IT working experience.
• ITIL process knowledge and work experience
  (Required).
• Minimum 6 years’ experience in a SAP Operations
  environment.

Please consider your application unsuccessful should you not receive a response within 2 weeks.