IT Service Desk Analyst required to join a global award-winning Company, based in Glasgow. (Weekend shifts)
They are an international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service and are looking for an experienced Support Engineer to ensure this happens.
The Role -
You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact of remote support by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.
Key Skills and Experience -
**Experience in similar role
**Customer Service Skills
**Excellent Troubleshooting Skills
**Knowledge of 0365
**Experience Supporting Windows 10
**Good Knowledge of ADSL, VPN's
**Experience working to ITIL processes and procedures
What's in it for you? -
This is a weekend position based on rotational shifts patterns from Friday- Monday; 3 weeks dayshifts from Saturday - Monday 08:00am-20:00pm - 1 Week Nightshifts from Friday - Sunday 20:00pm - 08:00am - hybrid working pattern with 2 days at home and Mondays in the office; Nightshifts are worked fully at home.
The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.
If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
