IT Service Lead Delivery : NSO Integration

SUMMARY:
ITIL Expert

POSITION INFO:

Assist with the service transition of new or amended services into IT Operations in collaboration with other parts of Information Systems, in order to facilitate successful project completion.

Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained.

Close liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring that appropriate action is taken to investigate and resolve incidents with systems and/or services.

Monitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary.

Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/trends identified through analysis.

Initiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence

Qualification requirements

3 years IT (or related) Qualification - degree or diploma (minimum)

ITIL Foundation Certification

Experience needed

5-7 Years Technical Experience in IT Infrastructure and Application Management

Essentials

Excellent written and verbal communication

Ability to operate under pressure

Ability to lead a team

Demonstrated competency in Service Delivery

Experience in managing simple and complex service provider relationships

Contract Management

Motor Industry knowledge and experience

Setting of IT KPI’s and monitoring thereof