IT Service Manager

SUMMARY:
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POSITION INFO:

About Us: PBT Group is a leading professional services provider to large national and international clients, focused on transforming data into a tangible asset. We offer comprehensive end-to-end data services and solutions, including Data Strategy, Data Engineering, Data Visualisation, Data Analytics, and Application Development.

Job Description: We are seeking a skilled and detail-oriented Technical Operations Analyst to join our dynamic team. This role is critical in ensuring that technical systems and infrastructure are identified, prepared for deployment, and operate efficiently. The Technical Operations Analyst focuses on reliability, scalability, and performance to support our high standards of service delivery.

Key Responsibilities:

• Operational Readiness: Ensure all technical systems and infrastructure are deployment-ready, maintaining high standards of reliability and performance.
• Cloud Implementation Management: Oversee the implementation of cloud computing solutions, ensuring alignment with project requirements and operational goals.
• Performance Monitoring and Optimization: Continuously monitor system performance, identifying and addressing issues to optimize functionality and efficiency.
• Incident Management and Response: Manage and respond to technical incidents, providing swift and effective resolutions to minimize service disruptions.
• Service Level Management: Maintain and manage service levels, ensuring adherence to agreed-upon standards and performance metrics.
• Documentation and Knowledge Management: Develop and maintain comprehensive documentation of systems, processes, and procedures to support operational continuity and knowledge sharing.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical operations environments supporting large transactional system implementations, infrastructure deployment, and performance monitoring.
• Strong understanding of ITIL frameworks and best practices for operational readiness.
• Experience with cloud computing platforms (e.g., AWS, Azure).
• Excellent problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and implement effective solutions.
• Strong facilitation skills, with experience managing tasks across cross-functional teams and complex projects.
• Experience operating in a multi-vendor environment.

How to Apply: If you are a proactive, technically skilled professional looking to make an impact in a dynamic environment, we encourage you to apply for the Technical Operations Analyst position.

In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form, you give PBT your consent.