IT Supervisor - Germiston

PURPOSE OF POSITION:

Directing the work of information technology personnel, setting priorities and coordinating their activities. Evaluating and verifying employee performances through performance evaluation techniques.

RESPONSIBILITES RELATING TO KEY PERFORMANCE AREA

• Provide 2nd line remote desktop and server support,
• First line Active Directory, O365 Exchange, Intune, and Azure administration
• Troubleshoot any ad hoc IT issues
• Monitor, manage and actively patch servers and workstations
• Periodically review server logs for potential problems
• Patch workstation clients and applications regularly
• Adhere to IT framework and policies in accordance to Group standard
• Support internal stakeholders and manage third party vendors
• Understand the company''s business functions and improve IT processes
• Support users on in-house developed and deployed applications
• Participate and manage project rollouts
• Ensure outsourced services are in-line with Service Level Agreement
• Perform IT reviews and assessment of procedures and controls
• Create and maintain documentation on IT manuals and procedures
• Implement and manage new processes
• Prepare regular and ad hoc systems reports
• Ensure efficiency in responding to and fixing user problems.
• General desktop support: Printing setups. Office and Application support
• Creating users, resetting passwords, access levels, file interface validation, etc.) across all clients.
• Remotely manage South African office IT operations and support end-users
• Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage
• Facilities: manage third party office maintenance
• Team Resource mobilisation
• Asset mobilisatiom

• Manage and oversee HR initiatives, including the recruitment, induction, development, and training of all staff according to business demands and relevant policies and procedures.
• Motivate and give direction to all employees.
• Ensure subordinates comply with IMS standards;
• Ensure subordinates compliance with standards and resource controls
• Team relationships and conflict resolution
• Personal development and team development opportunities
• Performance management through team supervision

• Working knowledge of desktop systems; Windows 10, Office 2016, Office 365,RDS Services and Citrix
• Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP
• Working knowledge of MS Azure, Azure Active Directory
• Microsoft Server 2012, 2016 and 2022
• Grade 12
• Diploma/BTech/BSc/Qualification in Information Technology or any IT related tertiary qualification
• International Certification a strong advantage (MCSE, A+, N+, CCNA, Security+, ITIL, Server+, Microsoft365, etc)
• Vaild Drivers License