IT Support Coordinator

SUMMARY:
IT Support Coordinator:
Our client, a leading distributor of value-added cable and networking systems, is currently seeking an IT Coordinator with strong technical expertise to join their team. The role involves providing comprehensive IT support to ensure the effective operation of end-user devices, servers, networks, telephony, and connectivity systems.

POSITION INFO:
Minimum Requirements:

• Essential: National Senior Certificate or equivalent qualification.
• Diploma or Degree in a relevant field.
• Beneficial: Completed certification in MCSA, A+ and/or N+
• Minimum of 2 years’ experience in IT support or a similar technical role.
• Proven experience in troubleshooting hardware, software, and network-related issues.
• Experience with Active Directory, Windows Server environments, and user account management.
• Experience working in multi-branch or remote environments.
• Exposure to IT security frameworks and implementation.
• Development experience.

• Knowledge of operating systems (Windows, macOS, and mobile platforms).
• Familiarity with Active Directory and user account management.
• Understanding of networking concepts such as LAN/WAN, DNS, DHCP, and VPNs.
• Awareness of IT security principles, including firewalls, antivirus, and secure access protocols.
• Basic knowledge of VoIP systems and telephony configurations.
• Familiarity with data backup and recovery processes.
• Awareness of compliance standards and best practices for IT operations.

• Provide timely IT support for end-user devices, including desktops, laptops, mobile devices, printers, and meeting room equipment.
• Diagnose and resolve hardware and software issues to minimise disruptions and maintain system performance.
• Facilitate new user onboarding by setting up accounts, configuring hardware and software, and offering initial training.
• Monitor and maintain the health and performance of servers and network infrastructure to ensure reliability.
• Collaborate with the IT team to implement and maintain security policies, ensuring data protection and system integrity.
• Manage user access and permissions to safeguard sensitive information and ensure operational efficiency.
• Conduct regular system updates, maintenance, and security checks to optimise devices and protect data.
• Troubleshoot and maintain auxiliary systems, such as alarms, radios, batteries, and stock-taking tools, to support operations.
• Engage with vendors and service providers to procure IT resources and manage relationships for reliable, timely support.
• Implement IT security protocols to protect systems and data.
• Ensure compliance with data backup policies, secure access protocols, and IT best practices.
• Monitor and resolve connectivity issues for internet and voice communication services, working with ISPs when necessary.
• Execute IMACD processes (Install, Move, Add, Change, Dispose) in line with business needs.
• Conduct and verify data backups to ensure integrity and prevent data loss.
• Communicate system changes, maintenance schedules, and potential disruptions clearly and proactively to relevant stakeholders.
• Lead by example in adhering to IT policies, promoting best practices, and fostering a culture of security awareness.
• Train and guide employees on effectively using IT systems to enhance productivity and reduce dependency on support.
• Provide technical expertise to teams using auxiliary systems to ensure their proper functionality.
• Collaborate with stakeholders to identify and implement innovative IT solutions that align with business goals.
• Support new employees by ensuring they have the necessary IT resources and knowledge for a smooth onboarding process.
• Build strong relationships with vendors, suppliers, and service providers to ensure dependable support and timely resource delivery.