IT Support Engineer

Recruiter:

ARCS

Job Ref:

PTA000833/BH

Date posted:

Thursday, October 10, 2024

Location:

Centurion, South Africa

Salary:

10000 Monthly

SUMMARY:
Our client in Pretoria is seeking a dynamic Junior to Intermediate IT Support Engineer. You will provide first-line technical support, manage helpdesk tickets, and assist with IT system maintenance. This is a permanent on-site position. The role includes standby support on a roster and occasional on-site visits. If you're customer-focused, eager to grow your IT skills, and excel in communication, this is the perfect opportunity for you!

POSITION INFO:
Key Skills & Qualifications:

Technical Skills:

A diploma or degree in Information Technology, Computer Science, or a related field.
2-4 years of experience in an IT support role.
Proficiency in Microsoft Windows and Office 365 environments.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
Familiarity with remote support tools and helpdesk software.

Other Requirements:

Willingness to occasionally work outside regular hours to support critical issues.
Ability to participate in standby support on a roster basis.
A valid driver’s license and access to reliable transportation for on-site support

Key Responsibilities:

Helpdesk Support
Ticket Management
Technical Support
User Account Management
IT Administration
Standby & On-Site Support
Continuous Improvement

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