IT Support Engineer - Tier 2

SUMMARY:
IT Support Engineer - Tier 2

POSITION INFO:

• Provide advanced technical support to address escalated IT issues from Tier 1 support.
• Troubleshoot and resolve hardware and software problems.
• Manage and upkeep IT systems, including servers, networks, and applications.
• Perform system upgrades, patches, and backups.
• Assist in implementing and deploying new technologies and solutions.
• Monitor system performance and security, taking proactive measures for stability and safety.
• Document and update IT procedures and knowledge base articles.
• Collaborate with IT team members and departments to deliver unified support and service.
• Train and mentor Tier 1 support staff.

• Bachelor''s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 3-5 years of experience in an IT support role.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with cloud services.
• Experience with network protocols, hardware, and configurations.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Relevant certifications such as A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator.