IT Support Technician – Port Elizabeth

SUMMARY:
Our client in the IT industry based in Port Elizabeth is currently looking to employ an IT Support Technician.

POSITION INFO:
Requirements:

• Proven experience as IT Support Technician or relevant position, Minimum 3 years.
• Excellent diagnostic and problem-solving skills.
• Windows Server and AD experience.
• In depth knowledge of Office 365 (Exchange, SharePoint, etc).
• Networking (Planning, Implementing, Configuring and Troubleshooting).
• NAS and Backups.
• In depth understanding of diverse computer systems, networks and CCTV systems.
• Degree in Computer Science, engineering, or relevant field
• Certification will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Valid Drivers Licence, Clear criminal record.
• CompTIA A+, N+ S+, and CCNA / CCNP preferred.

• Manage all SLA and ad hoc client requirements and tickets within agreed timeframes.
• Technical role, will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships.
• Identify possible client leads and escalate to Manager as needed.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Develop and maintain local networks in ways that optimise stability and performance.
• Perform troubleshooting to diagnose and resolve problems.
• Create and maintain documentation on IT manuals and procedures.
• Supervise and perform installations of all data network and CCTV systems.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Define hardware and network requirements.
• Install well-functioning LAN/WAN and other networks and manage components.
• Offer timely technical support.
• Liaison with suppliers and clients.
• Travel to client sites.