IT Support Technician

Recruiter:

Lionheart Marketing

Job Ref:

ITSD2057

Date posted:

Sunday, June 12, 2022

Location:

Johannesburg, South Africa

Salary:

competitive salary, Bonuses

SUMMARY:
IT Support Technician

JOB DESCRIPTION:

Duties & Responsibilities

The handling of the tickets assigned to you by your team lead and Level 1 - Helpdesk agent
Initial problem diagnosis of the case as well as next-steps
Identify and discuss root cause of user technical issues
Correctly follow the processes and procedures set out for your team
Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues
Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines
Update technical support documentation when required

You will be expected to:

Have the ability to troubleshoot network, software and operating system issues in a distributed software environment
Have experience in customer facing Technical Support
Drive cases to resolution, while maintaining excellent communication with the customer
Ensure that regular, accurate case notes are added to tickets
Utilize ticket management systems such as ConnectWise
Escalate relevant cases through the correct escalation paths
Pass on any feedback or suggestions by customers to the appropriate internal team
Follow all company policies and best practices such as accurate time tracking

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Junior IT Support Technician
Location: Midrand
Salary:
Our client is looking for a Junior it support technician to join their team in Midrand
4 days ago

IT Support Technician
Location: Pretoria
Salary: 10000 Monthly
Job Title: it support technicianLocation: PretoriaRemuneration: R10k - R12k per month
10 days ago

IT Support Technician
Location: Pretoria
Salary: 130 000 Annually
If you are a skilled it support technician, passionate about technology and security and looking to make a difference in a dynamic and evolving environment, our client is recruiting! Join an expert team in delivering cutting-edge digital forensics and cybersecurity services. Experience in digital forensics or incident response is a plus!
12 days ago

IT Support Technician (1 Year FTC)
Location: Johannesburg
Salary:
12 days ago

IT Support Technician
Location: Midrand
Salary:
Our client, based in Samrand (Gauteng), is looking for an it support technician to join their team.
14 days ago

Entry-Level IT Support Technician
Location: Centurion
Salary:
18 days ago

IT Support Support Technician
Location: Midrand
Salary:
5 days ago

IT Technician/Support
Location: Johannesburg
Salary: 20 000 Monthly
a Company in the fresh produce industry is looking for an it support technician in Boksburg EastSalary: R20 000- R30 000 CTC
19 days ago

IT Infrastructure Support Engineer (Centurion)
Location: Centurion
Salary:
We are seeking the skills of a it Infrastucture support Engineer Position is based in Centurion.Requirements, Qualifications, ExperienceNational Matric Certificate (completed)A+ (CompTia certification)Proficiency in network infrastructure technologies, encompassing Microsoft operating systems, hardware, software, antivirus, and backup technologiesProficiency in internet and email connectivity meth...
4 days ago

IT Sales/Support
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe President launched the initiative in 2018 and is a partnership with the government and labor department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportun...
5 days ago

IT Support Technician

Duties & Responsibilities

Similar jobs you might be interested in:

Create a free job alert for IT Support Technician in Johannesburg

Jobseekers

Recruiter

General