IT Systems Manager: Africa / Middle East

SUMMARY:
To manage the IT functions on a day-to-day operational basis

POSITION INFO:

1. Leadership & Management

• Lead and manage the IT department, providing guidance and technical support to team members.
• Develop and implement IT strategies that align with business goals.
• Foster a collaborative and innovative team environment.

1. 2.      CargoWise Support

• Serve as the primary point of contact for all CargoWise-related issues and enhancements.
• Manage the implementation, support, and optimization of CargoWise systems.
• Ensure best practices and compliance with industry standards for CargoWise usage.

1. 3.      Infrastructure Management

• Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and security systems
• Ensure high availability and reliability of IT services and systems.

1. 4.      Applications Support

• Manage the application support team, ensuring timely resolution of issues and user support.
• Put usage controls in place to avoid systems and cost abuse
• Coordinate with stakeholders to identify and implement application improvements.

1. 5.      CargoWise Systems Integrations

• Oversee Integration Projects: Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures.
• Develop Integration and Test Strategies: Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems.
• Coordinate with Teams: Work with cross-functional teams, including IT, software development vendor, and business units, to gather integration requirements and translate business needs into technical specifications.
• Training and Documentation: Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.
• Provide associated documentation, according to internal process

1. 6.      Report / Budgeting

• Report Incident and System Information to Senior Management
• Annual Budgeting for the I.T. Department
• Monthly Reporting on I.T. Costs as defined by Senior Management

1. 7.      Strategic Planning

• Assess current IT systems and infrastructure to identify areas for improvement.
• Plan and execute IT projects to enhance operational efficiency and effectiveness.

Requirements: