IT Technician

SUMMARY:
Our client is a group of companies that specialize in the packing & distribution of FMCG goods

POSITION INFO:

Role:  IT Technician

Location: Durban - SA

Industry: FMCG - Packaging

Qualification:

• Must have Grade 12, Matric or NQF4 equivalent qualification. 
• 3+ years of experience as an IT Technician
• Strong experience with Microsoft and Linux operating systems
• Proficiency in hardware and software troubleshooting and repair
• Experience with Pastel Partner and Pastel Evolution
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

• Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and servers.

• Provide technical support and training to end-users, either in-person or remotely, to resolve technical issues and ensure seamless operation of IT systems.

• Troubleshoot and repair technical issues with hardware, software, and networks, using diagnostic tools and techniques to identify and resolve problems.

• Manage and maintain our local area network (LAN), wide area network (WAN), and internet connectivity, ensuring optimal performance, security, and uptime.

• Manage and maintain our Pastel Partner and Pastel Evolution systems, including data backups, software updates, and user administration.

• Ensure compliance with IT security policies, procedures, and industry standards, including antivirus software, firewalls, and access controls.

• Maintain accurate and up-to-date documentation of IT systems, including hardware and software inventory, network diagrams, and technical guides.

• Liaise with IT vendors, including hardware and software suppliers, to resolve technical issues, request support, and negotiate contracts.