IT Technicians (x2)

SUMMARY:
A leading technology service provider, based in Johannesburg, is seeking two skilled and motivated IT Technicians to join their dynamic team. The ideal candidates will provide hands-on support for both internal and external customers, maintaining critical infrastructure and systems. If you are passionate about IT, customer service, and have a strong technical background, this is an excellent opportunity for you to grow within a well-established company.

POSITION INFO:
Qualifications & Skills Required:

• Relevant IT Degree or Diploma.
• Proven hands-on experience with the following technologies is an advantage:
  • MS Server 2016, 2019, and 2022
  • SQL Server 2014, 2017, and 2019
  • MS IIS 8, 8.5, and 10
  • Routing and switching, particularly with Mikrotik
  • Unified Threat Management (UTM) solutions
  • IT security protocols and best practices
  • Remote Desktop Protocol (RDP), Remote Apps, and Remote Desktop environments
  • Virtualisation technologies (VMware, Hyper-V, etc.)
  • Office 365 suite (setup, administration, troubleshooting)
• Strong problem-solving and analytical skills with meticulous attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Excellent communication skills to interact with internal teams and customers professionally.
• Must have own transport and be willing to travel to local customer sites.

• Provide technical support and troubleshoot internal and external customer infrastructure.
• Manage and support MS Server environments (2016 / 2019 / 2022).
• Offer assistance with deploying, configuring, and managing Office 365 applications and services.
• Provide desktop support for hardware, software, and operating systems.
• Ensure the operational efficiency of IT systems and infrastructure, addressing any issues promptly and professionally.
• Maintain and troubleshoot various network devices and components.
• Assist with the setup and configuration of virtualisation technologies.
• Regularly monitor, maintain, and optimize client systems for peak performance.
• Travel to customer sites as required for on-site support and installations.

• Self-starter with a proactive attitude and the ability to work independently.
• Strong analytical mindset and problem-solving capabilities.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.
• Mature and responsible, with excellent organizational skills.
• Ability to handle stressful situations with composure and professionalism.