IT Workshop Technician

SUMMARY:
IT Workshop Technician

POSITION INFO:

Are you a skilled workshop technician looking for your next opportunity? Have a look at this role: Candidates need to be Cape Town based to apply. 

Our client is a leading managed service provider, offering top notch IT and connectivity support to a diverse range of clients.  They deliver exceptional services and innovative solutions to their clients

As a Workshop Technician, you will play a critical role in providing hardware repair and IT support to clients. 

Duties will include but not limited to:  

• Install & configure various software applications on Mac & Windows
• Provide basic PC/Mac/Printer support & log calls with vendors
• Man the helpdesk phone & assist with user administration
• Troubleshoot Windows OS, manage system updates, & handle AD accounts
• Proficient in MS Office/365 & troubleshooting common Windows issues
• You will have done some form of IT training course (6 months - 1 year) & understand the basics around PCs, Macs, laptops, printers
• Basic networking & internet related experience:  - certifications/formal training courses related to macOS & Windows systems administration, hardware repair, or IT support (Apple Certified Mac Technician, CompTIA A+, Microsoft Certified Solutions Associate).

Qualifications and experience: 

• Excellent troubleshooting skills
• Pro-active personality with a strong personal drive, able to build strong professional relationships
• Minimum of 5 years Technical IT working experience
• An individual who is comfortable working alone as well as part of a team
• Customer service focused & a team player
• Willingness to take ownership & function under stressful situations
• Task orientated, deadline driven, time management skills
• Keen learner, able to learn existing infrastructure quickly.
• Ability to perform Repetitive Tasks on Daily Basis Accurately.
• Ability to use best practice, follow procedural implementation tasks & defer to senior team members when required.
• Passion for technology
• Willing to work after hours & on weekends when needed to sort out issues
• Strong knowledge of computer hardware, software, and networking.
• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office 365, Active Directory, and other common IT applications.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Form of IT training course (6 months - 1 year) & understand the basics around PCs, Macs, laptops, printers.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cybersecurity best practices and tools.
• Microsoft Azure
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

• Exchange/O365

Apply now to showcase your ability in diagnosing hardware/software issues efficiently on both Mac & Windows platforms. Don''''t miss the chance to deliver exceptional customer service, build client relationships, and stay updated on industry trends!

Email:

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.