Imports Controller

Customer Service

• Timely and regular updates to Customer Services and or clients
• Ensure all emails are answered within 4 hours and all urgent e-mails are actioned before close of business day.
• Communicate honestly and professionally with all internal and external clients.
• Any shipment that deviates from the routine (process flow) must be escalated to the supervisor / manager and if required to the customer service individual.

Financial

• Ensure timely and correct payment of charges to shipping lines and service providers
• Ensure invoice is done in line with clients agreed tariff and requirements
• Ensure invoice is done before cargo is delivered
• Scan copies of all invoices and supporting documents to CS and copy to EDOCS
• Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file.
• Ensure WIPs and accruals are checked on invoicing and file status changed to CMP.

Process

• Quality checks on all documents received to verify all is complaint and is to proceed.
• Ensure timely handover off files to Entries department
• Ensure timely process of Cargo dues
• Ensure timely and correct receipt of delivery release orders
• Ensure CTO is processed timely
• Notify CS on scheduled delivery dates
• Notify the WNL warehouse at least 24hours prior to the delivery of cargo to the facility.
• Ensure all milestones are completed in CW as to have accurate information available.

Supplier

• Ensure timely and correct instructions given to shipping lines, transporters, and third-party suppliers
• Ensure containers /cargo is moved without delay
• Ensure POD is received within 48 hours of delivery