SUMMARY:
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POSITION INFO:
Join Shorza Ltd as an In-Office Courier Customer Agent!
Location: Sandton, South Africa
Company: Shorza Ltd
Are you ready to play a vital role in the world of logistics and customer service? Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton! If you thrive in a fast-paced environment and love delivering exceptional service to our UK clients, this is the perfect opportunity for you!
What You'll Do:
- Provide Exceptional Customer Support: Be the friendly voice for our UK clients, assisting with inquiries, tracking shipments, and resolving any issues with a smile.
- Coordinate Seamless Shipments: Manage courier bookings efficiently, ensuring timely pickups and deliveries that exceed customer expectations.
- Communicate Clearly and Effectively: Liaise with clients, couriers, and team members to provide updates and ensure smooth operations across all channels.
- Solve Problems with Creativity: Address customer concerns with empathy and ingenuity, turning challenges into positive experiences.
- Maintain Accurate Records: Keep detailed logs of shipments and client interactions to enhance service quality and operational efficiency.
???? What We’re Looking For:
- Customer-Centric Mindset: You genuinely care about delivering the best experience for our clients and colleagues.
- Outstanding Communication Skills: Excellent verbal and written communication abilities to connect effortlessly with diverse customers.
- Organizational Whiz: You can manage multiple tasks while keeping everything running smoothly.
- Tech-Savvy: Comfortable using computer systems and software for managing orders and communications.
- Previous Experience: Background in customer service, logistics, or related fields is a plus, but enthusiasm and a willingness to learn are key!
What We Offer:
- Competitive Salary: Enjoy a pay structure that reflects your skills and dedication.
- Career Growth Opportunities: We believe in promoting from within and supporting your professional development.
- Supportive Team Environment: Join a fun-loving, collaborative team that values innovation and teamwork.
- Employee Perks: Access to health benefits and additional perks to enhance your work-life balance.
Ready to Join Us?
If you’re excited to help shape the future of courier services and deliver exceptional customer experiences for our UK clients, we want to hear from you! Send your CV to shorza. with the subject line "In office courier customer agent
Shorza Ltd is your gateway to a rewarding career—let’s deliver success together!
