Inbound Call Centre Agent (Contract)

SUMMARY:
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POSITION INFO:

We are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling incoming calls regarding policies, claims, benefits, and general inquiries.

Key Responsibilities:
- Handle inbound calls from clients regarding financial products, policies, claims, and services.
- Provide accurate information and solutions to client queries in a friendly and professional manner.
- Assist clients with policy updates, claim submissions, and product information.
- Escalate complex queries to the relevant departments or specialists.
- Maintain a high level of product knowledge to assist clients effectively.
- Log client interactions and outcomes in the customer management system.
- Uphold Liberty's standards of customer service and ensure each interaction is handled with care and efficiency.

Requirements:
- Matric/Grade 12 certificate.
- Previous experience in a Call Centre environment, preferably within financial services or insurance.
- Strong verbal and written communication skills in English.
- Excellent listening and problem-solving abilities.
- Ability to handle high call volumes while maintaining professionalism and patience.
- Computer literacy with knowledge of CRM systems and Microsoft Office.
- Knowledge of financial services is advantageous.
- Ability to work in a fast-paced environment with attention to detail.

Working Hours:
- Full-time position with shift work.
- Availability to work weekends and public holidays as needed.