Inbound Call Centre / Customer services (3-month contract)

SUMMARY:
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POSITION INFO:

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. 

Qualifications and experience:

• Matric
• No less than 2 years' experience within banking / financial services customer care / inbound call centre 
• BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics 
• Clear credit record
• Clear criminal record
• Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays 
• Basic and incentive 

Skills:

• Communication 
• Negotiation
• Objection handling 
• Customer service
• Relationship building 

Key performance areas: 

• Attend to customer credit card queries
• Resolve queries in a timeous manner
• Overcome client objections 
• Work towards reaching target