Inbound Customer Care Agent (German/Italian/Dutch)

Recruiter:

Time Personnel

Job Ref:

CPT004018/Amy-L

Date posted:

Friday, November 29, 2024

Location:

Capetown, South Africa

SUMMARY:
Are you fluent in English and can speak an additional language of either German, Italian or Dutch?

Our Global Media Subscriptions company is requiring an innovative team player who enjoys working in a fast pace, results driven, fully remote team.

Excellent opportunity to use your customer solutions orientated mindset to give the best experience in problem solving for international customers.

This role involves shift work.

POSITION INFO:
REQUIREMENTS

Matric, proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
English language is a must and further languages such as Dutch, German, Italian would be required
Solution orientated individual
Always willing to go the extra mile for customer satisfaction

DUTIES

Ensure excellent service standards and maintain customer satisfaction
Manage incoming calls and responding to customers emails
Providing product and service information to customers
Identify and escalate issue to the Customer Service Team Leader when necessary
Recognise, document, and alert the Team Leader of trends in customer calls and/or emails
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Salary: dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

Similar jobs you might be interested in:

Inbound Customer Care Agent (German/Italian/Dutch)
Location: Cape Town
Salary:
Are you fluent in English and can speak an additional language of either German, Italian or Dutch?Our Global Media Subscriptions company is requiring an innovative team player who enjoys working in a fast pace, results driven, fully remote team.Excellent opportunity to use your customer solutions orientated mindset to give the best experience in problem solving for international customers.This rol...
5 days ago

Pipeline - Afrikaans speaking - Target driven Telesales Clerks / Customer Service - 3 month contract (Outbound/Inbound)
Location: Brackenfell
Salary:
51 days ago

CX Contact Centre Agent
Location: Cape Town
Salary: 9000
We are currently seeking Sales agents to provide a telephone-based sales booking service. The successful sales agent key role is to deliver a first-class service to our blue-chip clients ensuring their revenue generation is maximized thoroughly. To provide help, advice, and guidance to new and existing customers, so that the customer makes the right and informed decision about their acc...
40 days ago

Hybrid Reservations Manager
Location: Capetown
Salary: Market related
Hybrid Reservations Manager
14 days ago

Senior Africa Safari Expert
Location: Cape Town
Salary: 25000 Monthly
A Luxury Experiential Travel Company is looking for a ð¦ðð¡ðð¢ð¥ ððð¥ððð ð¦ðððð¥ð ðð«ð£ðð¥ð§
2 days ago

Senior Travel Designer - Private Guides
Location: Westlake
Salary: Monthly
An industry-leading DMC is looking to add a ð¦ðð¡ðð¢ð¥ ð§ð¥ðð©ðð ððð¦ððð¡ðð¥ - ð£ð¥ðð©ðð§ð ðð¨ðððð¦ to their team
2 days ago

Reservations Consultant - Car Rental
Location: Cape Town
Salary:
Car Rental Reservation ConsultantWestern Cape, MatroosfonteinR8000 - R10 000
2 days ago

Buyer (Maintenance)
Location: Capetown
Salary: Package on offer is negotiable depending on qualification and experience
Buyer (Maintenance) – Engineering- Killarney Gardens
21 days ago

Inbound Sales Consultant
Location: Woodstock
Salary: R9 300
Our client, dedicated to providing exceptional mobile network service and innovative solutions to meet the needs of our clients is looking for enthusiastic and motivated individuals to join their dynamic team.
23 days ago

Import Logistics Administrator
Location: Cape Town
Salary:
26 days ago

Inbound Customer Care Agent (German/Italian/Dutch)

Similar jobs you might be interested in:

Jobseekers

Recruiter

General