Inbound Customer Service Contact Centre Agent - UK

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000010/GW

Date posted:

Friday, June 24, 2022

Location:

Capetown, South Africa

Salary:

7000 Monthly

SUMMARY:
Join our Winning Team! We are recruiting Inbound Customer Service Contact Centre Professionals with experience in handling UK customers!

Job Description
We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions to customers.

Key Responsibilities

Professional Query Handling (multiple channels)
Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
Liaise with internal/ external parties to resolve customer queries
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
Provide accurate information to customer
Complete a defined range of transactions using specified processes to ensure accurate processing of information

JOB DESCRIPTION:

Requirements

A Matric certificate or equivalent qualification.
Proficiency in English is an essential requirement
Neutral accent
Preference will be given to candidates with experience in dealing with UK and/or international clients
A minimum of 12 months working experience in dual-focus (back-office & voice) within an inbound/outbound contact centre environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Storeman (Maintenance)
Location: Capetown
Salary: Package on offer is negotiable depending on qualification and experience
Storeman (Maintenance) – LLP Engineering– Malmesbury
Today

Insurance Call Centre Agent
Location: Cape Town
Salary:
4 days ago

Senior Trave Inbound Consultant
Location: Cape Town
Salary:
4 days ago

Client Contact Centre Service Administrator - CPT
Location: Cape Town
Salary: R15 000.00 Monthly
Client contact centre service Administrator
5 days ago

Client Contact Centre Administrator
Location: Cape Town
Salary: MR Monthly
Our Insurance Client is seeking an inbound Client contact centre and Correspondence Administrator in their Client contact Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related ...
10 days ago

Senior Inbound Travel Consultant
Location: Cape Town
Salary: Monthly
Our client is seeking an experienced and passionate Senior inbound Travel Consultant to join their energetic team based in Bellville, Western Cape! As a seasoned travel expert with a flair for delivering exceptional customer experiences, you'll play a vital role in crafting unforgettable journeys for our international clientele looking to explore Southern Africa.
12 days ago

Imports and Customs Logistics Coordinator - Technology related business
Location: Cape Town
Salary:
18 days ago

Call Centre Agent month-to-month (Western Cape)
Location: Brackenfell
Salary:
18 days ago

Buyer (Maintenance)
Location: Capetown
Salary: Package on offer is negotiable depending on qualification and experience
Buyer (Maintenance) – Killarney Gardens Engineering
18 days ago

Travel Consultant: Inbound Groups and Incentives / MICE Specialist
Location: Cape Town
Salary:
25 days ago

Inbound Customer Service Contact Centre Agent - UK

Similar jobs you might be interested in:

Create a free job alert for Inbound Customer Service Contact Centre Agent - UK in Capetown

Jobseekers

Recruiter

General