Inbound Team Leader

Recruiter:

Sydsen

Job Ref:

JHB002713/CH

Date posted:

Monday, May 9, 2022

Location:

Johannesburg, South Africa

Salary:

13 000 Monthly

SUMMARY:
One of our client based in Johannesburg South has an exciting opportunity available for an Inbound Team Leader. Someone who puts customer experience, people development and continuous improvement first in their approach.

JOB DESCRIPTION:

Our team leaders use their analytical & leadership skills to plan for success, coach and mentor others according to individual needs, and lead by example. To be successful you will be able to make sound decisions whilst under pressure and continuously push for improvement and growth.

Your day-to-day responsibilities will be:

Demonstrate strong and competent leadership skills in managing a highly skilled team with at times conflicting personalities
Responsible for the day-to-day supervision, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to achieve performance targets and to reach their full potential
Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Provide subject matter expertise in handling escalated customer calls as needed

Ideally, you will:

Be highly motivated and have skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach, and provide direction to a team of employees
Have a passion for developing an inclusive, high functioning culture

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Warehouse Team Leader (INBOUND) (Centurion)
Location: Centurion
Salary:
25 days ago

Contact Centre Supervisor
Location: Sandton
Salary:
15 days ago

Afrikaans speaking Inbound Call Centre Agent / Customer Service Agent (Pharmaceutical wholesaler) - Pretoria West
Location: Pretoria
Salary:
8 days ago

Sales & Service Contact Centre Manager
Location: Johannesburg
Salary:
9 days ago

Human Resources Business Partner - JHB North
Location: Fourways
Salary: Monthly
DBN000008 – HR Business Partner – JHB NorthPurpose of the Job:To maintain & support the complete HR portfolio of the company. Required QualificationsBachelor’s Degree in HR Management10 years experience in a Generalist HR Management Role – EssentialInternational & Africa HR experience – EssentialAbility to travel into Africa and Internationally - Essentia...
10 days ago

Internal sales representative
Location: Midrand
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe President launched the initiative in 2018 and is a partnership with the government and labor department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities...
10 days ago

Operations Manager
Location: Alberton
Salary: Monthly
Our client in Alberton is seeking a dynamic and experienced Operations Manager to lead and optimise their warehouse operations. This exciting role involves overseeing all aspects of receiving, stock management, dispatch, logistics, and more to ensure seamless and efficient processes.If you’re a proactive leader with a keen eye for detail, exceptional management skills, and a solid understand...
12 days ago

Logistics Coordinator / Receiving Clerk - Plastics Manufacturing
Location: Johannesburg
Salary: Monthly
A leading manufacturer specialising in rigid packaging requires the above to manage incoming stock as well as ensure that deliveries are accurate and undamaged. The successful candidate will update inventory records as well as ensure that raw materials are readily available to use in the manufacturing process to guarantee that customers expectations are met.
13 days ago

Contact Centre Supervisor
Location: Johannesburg
Salary:
16 days ago

Contact Centre Supervisor (Hospitality/Tourism)
Location: Johannesburg
Salary:
16 days ago

Inbound Team Leader

Similar jobs you might be interested in:

Create a free job alert for Inbound Team Leader in Johannesburg

Jobseekers

Recruiter

General