Inbound Tour Consultants

SUMMARY:
A prestigious Destination Management Company (DMC) is seeking an INBOUND TOUR CONSULTANT to join their team.

POSITION INFO:
This role involves designing tailor-made itineraries, handling all aspects of the tour process, and ensuring seamless, high-end service for discerning clients. The ideal candidate must have proven experience in luxury inbound travel, strong destination knowledge, and exceptional organizational and communication skills.

• Minimum 3 years of proven experience as a luxury inbound travel consultant
• Proficiency in Tourplan is essential
• Extensive knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
• Ability to plan, quote, and design bespoke itineraries accurately and efficiently
• Managing all aspects of tours from quotation through to post-tour file closure
• Ensuring in-country guest tours run smoothly and handling any on-the-ground issues
• Being on call for traveling guests after hours when required
• Handling all tour administration, service bookings, and reconfirmations
• Coordinating invoicing and payments with accounts
• Preparing and delivering comprehensive travel documents
• Strong attention to detail and ability to manage high volumes of work accurately
• Excellent written and verbal English communication skills
• Exceptional interpersonal skills to interact effectively with high-profile clients and agents
• Strong problem-solving and crisis management abilities
• Ability to work both independently and collaboratively in a team
• A proactive, deadline-driven approach with a sense of urgency