Information & Technology Lead

SUMMARY:
Our client is looking for an experienced Information & Technology Lead to drive technological innova

POSITION INFO:

Our client is looking for an experienced Information & Technology Lead to drive technological innovation and operational excellence across their organization. This is a senior management role reporting to the Group CEO, with direct responsibility for IT infrastructure, development, and digital strategy.

Responsibilities

• Digital & Delivery (20%)

• Lead eCommerce strategy, focusing on online and delivery transactions.
• Drive initiatives to improve the online presence and achieve sales targets.
• Collaborate with stakeholders such as Yum, Aggregators, and POS & Kiosk systems.

• IT Infrastructure (20%)

• Ensure uninterrupted network operations and maintain system availability.
• Support critical systems including POS, inventory management, and online ordering.
• Upgrade hardware and ensure robust internet coverage across locations.
• Manage IT support tickets efficiently.

• IT Development (20%)

• Complete development projects on schedule, with quarterly software updates.
• Drive the adoption of new IT solutions across locations.
• Utilize BI and AI to automate manual processes, enhancing efficiency.

• IT Risk Management (10%)

• Detect and respond promptly to security incidents.
• Maintain successful data backups and ensure compliance with regulations.
• Conduct regular security audits and minimize downtime during incidents.

• Business Intelligence (15%)

• Implement and manage the BI strategy, enabling proactive performance monitoring.
• Develop tools for data analysis and insights, empowering departments.
• Ensure data accuracy, monitor pipelines, and maintain infrastructure.

• Special Projects (15%)

• Oversee complex, cross-functional projects.
• Plan, document, and execute project milestones in alignment with executive priorities.
• Ensure project outputs are achieved through effective change management.

Key Skills

• Strong analytical and critical thinking abilities.
• Advanced proficiency in Excel and BI tools; SQL skills are advantageous.
• Exceptional communication skills, both written and verbal.
• Capacity to work under pressure, manage competing priorities, and meet deadlines.
• Adaptability to constant change and commitment to high-quality outcomes.
• Logical, systematic approach to process improvement.
• Strong leadership and accountability.
• Minimum 10 years of leadership experience in IT.
• Expertise in accounting, financial reporting, and financial analysis.
• Industry experience in retail or Quick Service Restaurants (QSR).

Qualifications

• Bachelor's degree in Information Technology Management or equivalent.