Inside Sales Representative

SUMMARY:
Our client is seeking your exceptional customer service skills to handle incoming inquiries and reach out to potential clients to assess their current product needs.

This industry-leading company, based in Montague Gardens, provides high-quality products tailored for building and hardware stores, as well as contractors.

Success in this role requires efficiency, strong organizational skills, and a proactive approach.

POSITION INFO:
REQUIREMENTS

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Excellent communication, interpersonal and organisation skills
• Self-driven with initiative, deadline driven, excellent planning & organisational skills
• Ability to work under pressure and adapt to changing demands and conditions
• High attention to detail, enthusiastic and committed
• Experience within the Warehouse and Retail industry
• Experience working with electrical equipment and tools
• Understanding of sales performance metrics

• Process orders via email and over the phone and assist over the counter sales for walk in customers
• Making outbound calls to potential customers and following up on leads by referring the customer to the respective external sales reps
• Ensure information on customer orders is correct
• Liaise with the warehouse department ensuring timeous deliveries of orders
• Assisting with quarterly stock takes
• Understand customer needs and continuously promoting products to new and existing customers
• Contacting customers to ensure the accuracy of information on the invoices
• Follow up on sales quotes weekly
• Maintain accurate records of all follow ups made with customers with feedback to management
• Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities